Payment

    My Natural Family accepts credit card payments through PayPal.  We also accept checks and money orders from US banks.  If paying by check or money order, please contact us so that we may reserve the items for you.

    Shipping

    All in-stock items are shipped within 24 hours (excluding Sundays and USPS holidays). If an item is not in stock, you will be notified immediately via email and/or phone.

    Our shipping vendor of choice is USPS Priority Mail with a delivery time of 2-3 days. Package(s) will ship from Land O' Lakes, FL with delivery confirmation. Our shipping fees are a flat rate:

    $6.00 shipping fees for orders up to $50
    $8.00 shipping fees for orders $50 to $75
    FREE SHIPPING for orders over $75

    International packages: add $10 to your shipping costs. Customs fees are the responsibility of the customer and may delay delivery time.

    Returns/Exchanges

    If you are having trouble using your carrier, please contact us so we can help troubleshoot before you decide to return the item

    My Natural Family has a 30 day return/exchange policy. If you are not satisfied with your purchase, please return the item(s) for an exchange or refund (shipping fees will not be refunded). Returns/Exchanges must be received in new condition (including all packaging and instructions; item(s) must be unwashed, clean and free of pet hair, perfumes and/or other potentially allergic matter). Any item(s) that have been washed, damaged, dirtied or received after the return grace period will be subject to a restocking fee and may be returned to the customer. Please ship your item(s) with Delivery Confirmation; you may choose to have your item(s) insured as we will not be held responsible for lost or stolen goods.

    For exchanges, we will mail out the "new" item once the original has been received. Shipping is free for the first exchange.

    For refunds, we will refund the cost of the item(s), less shipping fees (this also includes any offers for free shipping) once the item has been received.

    Warranty/Defects
    If an item is defective or damaged, you have 30 days from the day of purchase to return it for a full refund or exchange. If the item is found to be defective, we will send you a new item or refund you in full for the cost of the item. Please inspect your purchased items before washing as washed items are not covered by these terms.